Shipping policy

Privacy Policy

Last updated: April 2026

Kwench (trading as La Gratitude Property Pty Ltd) is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA).

Information we collect

When you place an order or create an account, we collect:

• Name and surname

• Email address

• Shipping and billing address

• Phone number

• Payment information (processed securely via Paystack — we do not store card details)

How we use your information

We use your information to:

• Process and fulfil your orders

• Send order confirmations and shipping updates

• Respond to queries or complaints

• Send marketing emails (only if you have opted in)

Third parties

We share your information only where necessary:

• Courier partners for order delivery

• Paystack for payment processing

• Klaviyo for email marketing

We do not sell your personal information to any third party.

Your rights

Under POPIA you have the right to access, correct, or request deletion of your personal information. Contact us at hello@kwenchit.co.za to exercise these rights.

Contact

Email: hello@kwenchit.co.za